Terms & Conditions

Last updated: 18 August 2026

These terms apply when you leave items with Renew Drycleaners, book a collection, or use this website. Please read them before placing an order.

About us

Renew Drycleaners operates from 7 Cellini Street, London SW8 2FQ and 19 Lewisham Way, London SE14 6PP. You can contact us on +44 7360 690589 or at contact@renewdrycleaners.com.

Orders and prices

Prices for everyday garments are shown on our price list.
Delicate, luxury, leather, suede, fur, wedding dress and household items are quoted after we have seen and assessed the item. We confirm the price before any work begins.
Every item is inspected before cleaning. If we think an item cannot be cleaned safely, we will tell you and return it uncleaned.
Payment is taken in shop, or on collection or delivery.

Collection and delivery

Free collection and delivery covers SW8 and SW11, with no minimum order. Collections run Monday to Friday 9am–7pm and Saturday 10am–7pm. There are no Sunday collections.
Slots are one hour. Same-day collection can sometimes be arranged if you message us before 2pm, subject to availability.
Please make sure someone can hand over and receive the items at the address and slot you booked. If nobody is there, we will contact you to rearrange.
New Cross is a walk-in shop. Collection and delivery is not available from that branch.

Turnaround

We give an estimated turnaround when you place your order. Same-day service is available on many items. Specialist work such as wedding dresses, leather, suede and fur takes longer and is quoted individually. Estimates are given in good faith and are not guaranteed times.

Your items

Please empty pockets and remove badges, brooches, belts and anything fragile before handing items over. We cannot accept responsibility for items left in garments.
Please tell us about any stain, damage or repair before we start, and about anything unusual in the fabric or trim.
Some marks cannot be removed without damaging the fabric, and some are permanent. Where that is the case we will tell you rather than risk the garment.
We clean in line with the manufacturer’s care label. Where a label is missing, incorrect, or the construction makes the labelled method unsafe, we use our professional judgement and will discuss it with you first where we can.

If something goes wrong

We take great care, but if you are unhappy with your order please tell us within a reasonable time of collecting it and bring the item back so we can look at it. Where we are at fault we will re-clean the item free of charge or, where that is not possible, discuss fair compensation with you, taking into account the age, condition and original cost of the item. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

Uncollected items

Please collect your items promptly. We will contact you if items are left with us, and we will store them for as long as we reasonably can, but we cannot store uncollected items indefinitely. If you know you will be delayed, just let us know and we will keep them safely.

Cancelling a collection

You can cancel or move a booked collection at no cost by messaging us on WhatsApp before the driver sets out.

Alterations and repairs

Alterations and repairs are carried out by our sister business at alterationsandrepairs.com and are subject to that business’s own terms. Alterations need an in-person fitting and are not available through collection and delivery.

This website

The content, photographs and branding on this site belong to Renew Drycleaners. Prices and service information are kept up to date but may change. If a price shown here is wrong, we will tell you the correct price before starting work.

General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found not to apply, the rest still stands.

If anything here is unclear, please ask us before placing your order.