Privacy & Cookies

Last updated: 18 August 2026

This policy explains what personal information Renew Drycleaners collects, why we collect it, and what rights you have over it under UK GDPR and the Data Protection Act 2018.

Who we are

Renew Drycleaners is the data controller for the information described here. You can reach us at 7 Cellini Street, London SW8 2FQ, by email at contact@renewdrycleaners.com, or by phone on +44 7360 690589.

What we collect

Your contact details

Name, phone number, email address and, where you book a collection, your address and any access instructions.

Your order

The items you leave with us, any notes about stains or fabric, the price quoted and the status of the work.

Messages

The content of WhatsApp messages, emails, WeChat messages and phone enquiries you send us.

Payments

We take payment in shop or on collection. Card details are handled by our payment provider and are never stored by us.

Website use

If you agree to analytics cookies, anonymous information about which pages you visit. Nothing that identifies you personally.

Why we use it, and our legal basis

To provide the service you asked for

Performance of a contract. We cannot clean, collect or return your items without your contact and address details.

To keep you updated on your order

Performance of a contract, usually by WhatsApp or phone.

To answer enquiries and handle complaints

Our legitimate interest in running the business and putting things right.

To meet accounting and tax obligations

Legal obligation.

Analytics and advertising measurement

Your consent, which you give or refuse through the cookie banner and can change at any time.

Who we share it with

We do not sell your personal data and we do not share it for anyone else’s marketing. We use a small number of trusted service providers who process data on our behalf:

• Microsoft 365 — our business email.
• WhatsApp (Meta) — our main booking and updates channel. Messages are subject to WhatsApp’s own privacy terms.
• WeChat (Tencent) — an optional messaging channel, if you choose to use it.
• GoDaddy — hosting for this website.
• Google — our Business Profile and reviews, and website analytics if you consent to it.

We may also disclose information where we are required to by law.

Where your data is held

This website is hosted in the European Union. Some of our providers, including Meta, Google, Microsoft and Tencent, may process data outside the UK. Where that happens they rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or an adequacy decision.

How long we keep it

We keep order and contact records for as long as we need them to provide the service, deal with any query or claim about the work, and meet our legal and accounting obligations. Enquiries that do not become orders are deleted once they are clearly closed. Analytics data is retained for the period set in our analytics account.

Cookies

This site sets no cookies until you agree to them. Essential storage is limited to remembering your cookie choice.

Essential

Remembers whether you accepted or declined cookies, so we do not keep asking. Always on. No consent required.

Analytics and advertising

Used only if you press Accept. These help us understand which pages and services people use, and measure our Google Ads. They are not set if you decline.

You can change your mind at any time using the Cookie settings link, which also appears in the footer of every page. Declining does not limit your use of the site.

Your rights

Under UK GDPR you have the right to:

• ask what personal data we hold about you, and get a copy of it
• have inaccurate data corrected
• ask us to delete data we no longer need
• ask us to restrict how we use it, or object to our use of it
• receive the data you gave us in a portable format
• withdraw consent at any time, where we relied on consent

To exercise any of these, email contact@renewdrycleaners.com. We will respond within one month.

Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes

If we change this policy we will update the date at the top of this page.